Shipping policy

Shipping & Delivery Policy – ZURMATI JEWELLERY
Last updated: 06/11/2025

At Balnegate, we take pride in carefully packaging and delivering your jewelry worldwide with love and attention to detail.
Below you’ll find all the information about our shipping process.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been shipped, you’ll receive a confirmation email with your tracking number.

Shipping Rates & Delivery Times

United Kingdom

Method: Express Shipping
Estimated Delivery: 1–3 business days
Cost: FREE

Rest of World

Method: Standard International Shipping
Estimated Delivery: 5–11 business days
Cost: £4.95

Please note that delivery times are estimates and may vary depending on your location and customs clearance.

Order Tracking

Once your order ships, you’ll receive a tracking link via email so you can follow your parcel’s journey in real time.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes once the package reaches your country.
These charges are not included in our prices and are the customer’s responsibility.
Balnegate has no control over these fees, as they are determined by your local customs office.

Delays or Issues

While we do everything possible to ensure timely delivery, unforeseen delays (such as postal strikes, customs holds, or international disruptions) may occur.
If your order is delayed beyond the estimated window, please reach out to us — we’ll help track it down promptly.

Contact Us

If you have any questions regarding shipping or delivery, feel free to contact us at:
📩 zurmatijewellery@gmail.com
We’re always happy to help.